Image and Text courtesy of Aspen Hospitality
Tell us about your career path in hospitality that led you to your current role.
I studied Hospitality Management at Florida International University and began working in luxury hospitality at the Breakers in Palm Beach, Florida, and immediately enjoyed the challenge and satisfaction of working in a 5-star environment, where your co-workers share the same pride of being the absolute best every day.
What do you love most about Residences at The Little Nell?
I love the relationships I have with our Owners and working with a team that is so committed to creating an amazing and personalized experience for our Owners and guests. With our Owners staying here several times a year, we have the unique opportunity to know them well and watch their children grow up, celebrate their milestones, and see them become so accomplished.
What excites you about Aspen Hospitality and the next phase of growth?
It is wonderful to work for a company that is expanding the brand and staying true to building a quality product, with very high service standards and taking care of its team members.
Regarding hospitality, what are some of the standout services provided by Residences at The Little Nell for our guests that you value the most?
I love that each team member enjoys building special connections with our Owners and guests to make them feel well taken care of. We celebrate Owner accomplishments, graduations, college acceptances, new babies, etc. It is most heartwarming to see how well the guest services team takes care of our guests’ dogs at the front entrance. They take them for walks and comfort them so the dogs do not miss their parents.
We try to create a welcoming and warm atmosphere with interactive programming and activities throughout the year, including s’mores by the fireplace, freshly baked chocolate chip cookies in ski concierge, poolside popsicles, holiday carolers, a hot chocolate bar, snowcones, outdoor movie nights and much more.